Refund & Return Policy  

Your satisfaction is our commitment

At Idea Office Furniture, we stand behind every product we deliver. If you are not fully satisfied with your purchase, we are committed to making it right — within the conditions outlined below.

1. Return Eligibility

We accept returns within 14 days of delivery, provided the following conditions are met:

• Item is in its original, unused condition with no scratches or signs of use

• All original packaging is intact and included

• Product photos are submitted via email prior to initiating a return

Our courier will inspect the item at pickup. Items showing signs of use or damage will not be accepted for return.

2. Non-Returnable Items

• Customized or bespoke orders

• Items with scratches, damage, or signs of use

• Items returned after the 14-day return window

3. Refund Processing

Once your return is accepted, refunds will be processed as follows:

• Credit / Debit Card payments: refund transferred within 5 business days

• Cash on Delivery orders: refund issued at time of pickup

4. Return Shipping Fees

If your order originally qualified for free shipping, return shipping fees will apply. If you are returning an item after it has left the delivery destination, standard pickup fees are charged.

5. Contact Us

For return requests or refund inquiries, please reach out to our customer support team. We are committed to resolving every case fairly and efficiently.